CCE (Customer Care Executive) (Service Center/Retail) Job opening in CROMA a tata enterprise, (Ludhiana, Punjab)

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We got a new job details in CROMA a tata enterprise & they are Hiring Candidates for CCE (Customer Care Executive) (Service Center/Retail)

Job Details
Company Name : CROMA a tata enterprise
Company Location : Ludhiana, Punjab
Job Position : CCE (Customer Care Executive) (Service Center/Retail)
Job Category : jobs in ludhiana

Job Description :
Job Description
Customer Service
Follow10 feet Rule :: Greet EVERY customer who comes within a 10 Feet radius of any staff
Follow “Lean time equals Learn Time” principle at all times
Complaint Management : Resolve customer complaint & queries as per defined process. Ensure SLA adherence Where required, escalate to SM and provide on priority resolutionFacilitation : Installation : Manage end-to-end installation process for calls created at store Repair : Follow repair facilitation process for carry in products (EW/DOA/FS) RPA : Assist customer on product returns, follow inward RF process Follow up with head cashier on account sale closures Interact across touch points (customer/brand/EW/CC), review & follow-up on pending repair callsService assurance Proactive out calling to customers on high value purchase as per SOP Continuous update during installation & repair on in-store facilitation to customers – GAN/IDReporting Daily : Checklist update on share point. SM & CSM to review daily report Weekly : In-store meeting with SM & CSM to review service performanceHygiene standards(Daily): Keep CSD table FREE of clutter Checks availability of drinking water & disposable glasses Maintain personal grooming as per company standards Adhere to assigned shiftsAttend daily store briefingJob Types: Full-time, Regular / PermanentSalary: INR160,000.00 – INR220,000.00 per yearBenefits:
Health insurance
Leave encashment
Life insurance
Paid sick time
Paid time off
Provident Fund
Schedule:
Day shift
Morning shift
Supplemental Pay:
Commission pay
Performance bonus
Quarterly bonus
COVID-19 considerations:
All necessary safety measuresEducation:
Higher Secondary(12th Pass) (Preferred)
Experience:
Customer service: 1 year (Preferred)
Language:
English (Preferred)
Hindi (Preferred)
Speak with the employer
+91-XXXXXXXXXX
Job Detail
Job Id
JD2396260
Industry
Not mentioned
Total Positions
1
Job Type:
Full Time
Salary:
Not mentioned
Employment Status
Permanent
Job Location
Ludhiana, Punjab, India
Education
Not mentioned
Experience
Year

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