May 20, 2022
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We got a new job details in Airbus & they are Hiring Candidates for Customer Services – Skywise Core Representative
Job Details
Company Name : Airbus
Company Location : Bengaluru, Karnataka
Job Position : Customer Services – Skywise Core Representative
Job Category : Jobs in Bengaluru
Job Description :
Job Description:
Skywise is Airbus’ open data platform for aviation, built in collaboration with Palantir. Skywise emphasises smart, insightful, AI-driven analytics – allowing users to unlock the full potential of aviation data. The self-service module, known as Skywise Core allows our users to have access to services with the following functionalities:
Data Hosting
Data Upload and Processing
Data Visualisation
Exploratory Analysis
Time Series Analysis
Application Development
These services are free of charge in exchange for the sharing of Aircraft in-service data from Operators to Airbus.
On top of Skywise Core, Airbus is selling other chargeable services, called “Skywise Premium” for customers that would like to increase their usage of the Skywise Platform. These Services can be Apps, Datasets, Collaboration Services, Integration Services, or Platform Services.
Your Mission:
The Skywise Core Representative will be responsible for the deployment and in service phase of Skywise Core and Skywise Premium Services. S/He also supports the sales campaigns of those services, to perform demos and to identify the relevant use cases of our operators. S/He can be involved in advertisement activities to other Airbus departments or other Entities (Authorities, Lessors, MRO, …) , to present Skywise and the Skywise Core setup and to explain how to use the data collected from Operators.
Due to customer-facing activities, s/he is partly responsible for the Customer’s quality of service perception. This encompasses, not exhaustively:
Accountability for the Service Delivery to the Customer: delivery, communication, monitoring and reporting
Accountability of the quality of the data shared by the Customer to Airbus at the end of Skywise Core on-boarding
Accountability for the In Service phase of the Service to the Customer: meetings, follow-up, quarterly reviews, actions plans
Accountability for application of processes necessary to fulfil the Service
Responsibility for strengthening the relationships with all Services’ stakeholders
Accountability for the identification of new opportunities of Services (Premium, Digital Solutions, …)
Responsibility of supporting the Airbus Regional workforce (FSRs, CSDs, Programs, …) on Skywise information and strategy
The role will require you to develop external business relationships and connect with executives (at all levels of seniority), operational managers, technical personnel and IT stakeholders. A high level of anticipation will be required to foresee and meet the Customer Satisfaction targets for your supported products; which will align directly to the customers’ larger business objectives and ultimately help achieve Airbus goals.
Main Responsibilities:
The job holder is responsible, within Digital Solutions Deployment & Support, for global coordination of all partners delivering the Skywise Core & Skywise Premium Services:
Coordinate and Support Sales activities with internal stakeholders (CSD, Central, Region Sales, and SD teams) during contract signature phase
Identify new opportunities of Premium or Digital Services and communicate accordingly
Prepare the deployment of Skywise Core on-boarding (Data & Workflow scoping phase, Prerequisites, data mapping preparation, …)
Organize and follow the Skywise Core on-boarding
Validate the quality of data shared by the Airline
Support the transition to In-Service phase, with knowledge transfer to the Support team
Support the delivery & follow-up of the Premium Services
Ensure that deliverables are in line with the contractual terms (cost, time, quality).
Ensure the correct support procedures are applied and propose improvements
Contribute to contract reviews, based on consistent and factual KPIs, evaluate and improve suppliers’ performance in terms of time, cost and quality.
Represent and relay the customer experience within Customer Services and Commercial teams
Set up and maintain the necessary means in order to provide the best level of service for the customers
Ensure a good and close relationship with Customers
Organize and manage Customer events such as workshops, support seminars as appropriate
Deliver training sessions (only for volunteers, subject to preparation)
Analyze customer feedbacks, consolidating the performance indicators and managing the continuous improvement program to reach targeted SLA’s,
Monitor performance and advising any necessary changes
This role will involve some travel for business and as such you must be able to travel accordingly.
Outputs :
The expected outputs for the role shall include:
Providing accurate and timely reports on customers issues, concerns, needs and requests towards Airbus products and services
Developing / Proposing improvements on support procedures, operating modes and team organization
Proposing improvements on Airbus’ products and services
Contributing to the right calculation of the KPI related to the support activity
Contributing to the knowledge and best practices of the group
Maintaining and improving his knowledge, skills and competencies
Skills and Competencies:
Bachelor’s Degree in Aeronautics or Mechanical Engineering, Information Systems, Information Technology (IT) or Computer Science
Experience supporting digital solutions with direct customer engagement and efficient handling of customer escalations
Analytical and Problem Solving skills to identify and resolve customer issues
Excellent written and oral communications with ability to facilitate, collaborate and influence
Aviation Business Operations knowledge of airlines, lessors and MRO related to Flight Ops, Engineering & Maintenance, technical data and Ground IT infrastructure
Strong stakeholder and project management skills
Personal Characteristics:
Customer focused mindset
Willingness and ability to listen and learn
Ability to embrace change and to work in a fast changing environment
Team player in a transnational, multicultural environment
IT skills, data analysis concepts and knowledge of digital Platform as a Service are a plus.
Above all, the excitement, curiosity, and passion for shaping the future of the aviation ecosystem through digital technology solutions and a customer obsessed mindset will ensure success in this role.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Airbus Group India Private Limited
Contract Type:
Permanent Contract / CDI / Unbefristet / Contrato indefinido
Experience Level:
Entry Level / Débutant / Anfänger / Recién titulado
Job Family:
Customer Eng.&Technical Support&Services
By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com .
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
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