Desktop Operations Job opening in Tredence, (Bengaluru, Karnataka)

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We got a new job details in Tredence & they are Hiring Candidates for Desktop Operations

Job Details
Company Name : Tredence
Company Location : Bengaluru, Karnataka
Job Position : Desktop Operations
Job Category : Jobs in Bengaluru

Job Description :
Job Description

JOB DESCRIPTION

Should have good communication and interpersonal skill
Handle daily technical support activities on desktop support, data network and server management.
Install and test desktop software applications and internet browsers.
Test computers to ensure proper functioning of computer systems.
Train end users on usage of computer hardware and software.
Extend computer support for systems’ software and hardware.
Interact with staff on desktop problems and their resolution.
Network and connect computers within organization to better communication.
Maintain computer peripheral devices like printers and resolve associated problems
Conduct remote troubleshooting
Test alternative pathways until you resolve an issue
Customize desktop applications to meet user needs
Record technical issues and solutions in logs
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional
Help create technical documentation and manuals
Team player and address end user escalations proactively
Address complex issues and resolve issues in specified time frame
Monitor tickets and engage team members to act on tickets proactively
Maintain Tracker for Tickets worked by Agents
Maintain the SLA and take ownership of client escalations
Provide Weekly Report for Desktop Team

LOCATION

Bangalore, Karnataka, India

YEARS OF EXPERIENCE

3 to 5 Years
Job Detail
Job Id
JD2254623
Industry
Not mentioned
Total Positions
1
Job Type:
Full Time
Salary:
Not mentioned
Employment Status
Permanent
Job Location
Bengaluru, Karnataka, India
Education
Not mentioned
Experience
Year

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