May 10, 2022
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We got a new job details in amdocs & they are Hiring Candidates for CEM
Job Details
Company Name : amdocs
Company Location : Pune, Maharashtra
Job Position : CEM
Job Category : Jobs in Pune
Job Description :
Primary Skill : Secondary Skill : Other Skills :
Organizational Level 1 : Amdocs Media Network & Technology Organizational Level 2 : Customer Mgmt & Identity Manager : Christian Kaefer Location: India- Pune (Amdocs Site)
Talent Acquisition: Neha Dalal Required Travel : Minimal Open to Relocation : Relocation – No Referral Bonus Reward Amount* : Rs35,000.00
In case this job is open for Amdocs employees only “Refer Friend to Job” option is disabled
Who are we?
Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our 28,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.3 billion in fiscal 2021. For more information, visit Amdocs at www.amdocs.com
In one sentence
What will your job look like?
Identify customer needs and challenges and translate them into business opportunities.
Represent the customer in the solution design.
Be responsible for delivery on dedication management, encompassing scope, budget, time and quality
Be responsible for Release Planning, Program Management and Requirements Management
Lead Post-production support, including OGS (Tier 1/2), Infra, Operations Support, training, deployment and testing, UAT (responsibility and scope may vary from project to project and may not apply in a MS deal)
You will ensure high internal collaboration and challenge the service partner on customization requests (CR) estimates and drives for improved efficiency and EBIT
You will establish communication and governance channels with the client to address opportunities and issue in a timely and proactive manner.
Work with the clientele to set expectations for implementation and delivery.
You will meet and exceed customer expectations by running smooth implementation and excellent delivery experience (measured by Customer Satisfaction (CSAT)
You will drive the value validation process (evaluation of the value of the product / project sold after and sometimes during implementation – whether it is the same value as encouraged during the sales process).
Plan and maintain the estimates and resource plan for the onsite, customer-side project aspects.
Handle the business plan to ensure budget and margins are controlled.
All you need is…
10 years of experience in the SW development and project implementation domain within Telco / relevant industry
Strong background in delivery and deployment of large-scale projects
Excellent project management skills and strong customer facing capabilities
Wide business knowledge and technical expertise with a proven ability to build positive relationships – both internally and externally
Bachelor’s degree in relevant professional track (engineering, computer sciences, mathematics); advanced degree is an advantage
PMP and / or Scrum certification and Operational experience is a plus
Domain Knowledge in SaaS offerings, OTT integration and / or payments and fintech is a plus
Why you will love this job:
Work within a very diverse and multi-cultural environment, and a fast growing and dynamic organization!
Lead projects for market leading software solutions for the telecommunications industry.
Work on international projects, and will be provided with the opportunity to work closely with market leading telecom companies!
Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to encouraging a diverse and inclusive workforce.
Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce
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