May 21, 2022
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We got a new job details in Silicon Valley Bank & they are Hiring Candidates for Client Service Advisor II
Job Details
Company Name : Silicon Valley Bank
Company Location : Bengaluru, Karnataka
Job Position : Client Service Advisor II
Job Category : Jobs in Bengaluru
Job Description :
BE PART OF A BANK LIKE NO OTHER.
When you work with the world’s most innovative companies, you know you’re making a difference.
Our clients are the game changers, leaders and investors who fuel the global innovation economy. They’re the businesses behind the next medical breakthroughs. And the visionaries whose new technologies could transform the way people live and work.
They come to SVB for our expertise, deep network and nearly forty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising SVBers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business.
Join us at SVB and be part of bringing our clients’ world-changing ideas to life. At SVB, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities SVB serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization. And we work diligently to encourage all with different ways of thinking, different ways of working, and especially those traditionally underrepresented in technology and financial services, to apply.
Job Description
Client Service Advisor II
For 35 years, SVB Financial Group (NASDAQ: SIVB) and its subsidiaries have helped innovative companies and their investors move ambitious ideas forward, fast. SVB Financial Group’s businesses, including Silicon Valley Bank, operate at the intersection of innovation and capital, and provide a comprehensive range of financial services including commercial banking, investment solutions, research and insights, funds management and private banking and wealth advisory. SVB helps high growth companies in the technology, life science and healthcare, private equity and venture capital, and premium wine industries navigate at every stage. In addition, the company focuses on encouraging positive relationships with firms within the private equity and venture capital community worldwide, many of which are also the firm’s clients and may invest in the firm’s corporate clients.
The CAS Resolution team is a part of Client Advisory Services which is responsible for carrying out the KYC 1st line of defense activities for the bank. We are driven to meet client needs through our accurate & timely servicing of global products & services. We are committed to providing precise operational guidance & support to enhance our client’s global banking experience.
Responsibilities
As a Client Service Advisor II, you bring excellent oral and written communication skills. Maintenance of CIF records and performing end to end KYC & Onboarding/QC checks is advantageous.
Communicate effectively with various cross-functional business team partners and bank clients. You will serve at the forefront of our client’s experience for various Know Your Client (KYC) requests.
Processing approximately 200-300 client requests per month & maintaining an accuracy rate of 99% or higher.
Successfully meeting tight service level agreements on client requests.
Providing operational support to clients & business partners consistent with bank policy & procedures.
Work with willingness to learn, adapt & show flexibility with support hours & coverage.
Qualifications – External
Candidates who are passionate about banking operations, KYC, Onboarding & willing to work in the US Shift and has worked in Global Client Onboarding Quality Control Team for at least 2 years.
At least 3-5 year of prior work experience within the Onboarding QC or KYC – Know Your Customer process at any bank.
Setting client expectations, identifying risk & following through with our internal partners are critical for this role.
Proficiency in MS products (CRM, Outlook), database apps, workflow platforms &/or analytics tools, is a plus.
Knowledge of bank, compliance or investment terminology or products is preferred.
Excellent verbal and written communication skills with the ability to succinctly convey an issue and resulting outcome to clients and internal business partners is key.
Have a strong ability to multi-task and handle multiple requirements from internal stakeholders effectively.
Ability to work in a structured, high volume, time-sensitive and high-risk environment.
Have a solid functional overview of various teams, processes & stakeholders from connected departments.
Be able to independently solve/support requirements across all connected teams.
Highly adaptable and resilient, must be open to new ideas and willing to support fluid workflows.
Manage time effectively while driving the above responsibilities diligently.
Essential to team success: a willingness to share credit for wins and successes with ones’ teammates.
Bachelor’s degree is preferred.
© 2021 SVB Financial Group. All rights reserved. SVB, SVB FINANCIAL GROUP, SILICON VALLEY BANK, MAKE NEXT HAPPEN NOW and the chevron device are trademarks of SVB Financial Group, used under license. Silicon Valley Bank is a member of the FDIC and the Federal Reserve System. Silicon Valley Bank is the California bank subsidiary of SVB Financial Group (Nasdaq: SIVB).
Equal Employment Opportunity
Silicon Valley Bank is an equal opportunity employer and is dedicated to expanding its commitments and investments to create a more diverse, equitable and inclusive company culture and innovation ecosystem. We are strongly committed to the values and policy of equal employment opportunity across our employment practices.
Silicon Valley Bank is registered in England and Wales at Alphabeta, 14-18 Finsbury Square, London EC2A 1BR, UK under No. FC029579. Silicon Valley Bank is authorised and regulated by the California Department of Business Oversight and the United States Federal Reserve Bank; authorised by the Prudential Regulation Authority with number 577295; and subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.
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