May 20, 2022
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We got a new job details in Bontrue & they are Hiring Candidates for Customer Service Executive
Job Details
Company Name : Bontrue
Company Location : Hyderabad, Telangana
Job Position : Customer Service Executive
Job Category : jobs in hyderabad
Job Description :
Job Description
EXPECTED COMPETENCIES
Scheduling
Work allocation
Decision Making
Punctuality
Methodical and thorough
Good Co-ordination Skills
Knowledge of furniture manufacturing and repair (Trainable)
JOB DESCRIPTION
On a daily basis collect the details of dispatched furniture with customer address from dispatch coordinator
Call the customers within 3 days of delivery and ask them if they are clear with the BPS Policy or if they would need any clarification
In case the customer had any confusions or wrong information, clear the confusion with the customer, find out the store that made the sale (internally) and update the particular store manager as well as the customer relationship manager. Ensure that the particular store team is retrained in BPS policy
Confirm the tentative dates of BPS Visit with the customer at the first call and at each visit for subsequent visits. Block the calendar and assign the team members for the visit as per tentative schedule
Call the customer two days in advance for the scheduled visit and confirm their availability. Keep the schedule or reassign as per discussion
Plan BPS visits as per the availability of BPS team
Update the team members about the day’s visits in the morning and give them a detailed schedule for the same
Call customers for feedback once the visit is over. If any grievances, apologies to the customer and pass the details to customer relationship manager
Job Type: Full-timeSalary: INR15,000.00 – INR25,000.00 per monthBenefits:
Health insurance
Schedule:
Day shift
Supplemental Pay:
Yearly bonus
Education:
Higher Secondary(12th Pass) (Preferred)
Experience:
total work: 3 years (Preferred)
Customer service: 2 years (Preferred)
Language:
English (Preferred)
Hindi (Preferred)
Telugu (Preferred)
Job Detail
Job Id
JD2170465
Industry
Not mentioned
Total Positions
1
Job Type:
Full Time
Salary:
Not mentioned
Employment Status
Permanent
Job Location
Hyderabad, Telangana, India
Education
Not mentioned
Experience
Year
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