Customer Experience Executive Job opening in DrinkPrime, (Bengaluru, Karnataka)

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We got a new job details in DrinkPrime & they are Hiring Candidates for Customer Experience Executive

Job Details
Company Name : DrinkPrime
Company Location : Bengaluru, Karnataka
Job Position : Customer Experience Executive
Job Category : Jobs in Bengaluru

Job Description :
About DrinkPrime:
DrinkPrime is a subscription-based drinking water solution that began as a response to the unreliable supply of safe drinking water across Urban India. Over time we have evolved into an organisation that is driven by a singular mission, to change the way people think about the water they drink. Through our subscription-based model, we provide customers with water purifiers that use integrated technology to help them monitor the quality of the water they consume every day.
At DrinkPrime, we are on a mission to make safe drinking water accessible and affordable to every resident in India. We are backed by Tier 1 VCs and many prominent angels. They believe in the vision, mission and the team of DrinkPrime. With our tech first approach, we are taking up this audacious mission and believe in solving it. Be a part of history and join us. We can solve this problem together.
Job Description:
Our Customer Experience Executive play a crucial part in the mission to deliver timely, accurate and professional customer service to all our customers. In a fun and fast-paced environment, this position requires Call, Email and Chat communication with customers.
What will you be doing…
1.Provide help and advice to customers using DrinkPrime’s protocols or services;
2. Communicate courteously with customers;
3. Handle customer complaints/inquiries or requests;
4. Convert new customers into orders
5. Keep accurate records of discussions or correspondence with customers;
6. Work across different teams (Sales, operations, delivery, finance, etc) for effective and fast issue resolution;
7. Finding ways to measure customer satisfaction and improve services.
What we need in you..
1. Experience in working on ticketing tools like – Freshdesk, Zendesk, etc.
2. Experienced in Calls & Emails
3. Good to have chat experience (Optional)
4. Excellent English communication skills
5. Strong sense of customer empathy
6. Creativity and a good sense of humour will be an added advantage

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Operations Executive Job opening in DrinkPrime, (Bengaluru, Karnataka)

Hi, Looking for a New Job? Webeservices.co is one stop place for searching new job openings.
We got a new job details in DrinkPrime & they are Hiring Candidates for Operations Executive

Job Details
Company Name : DrinkPrime
Company Location : Bengaluru, Karnataka
Job Position : Operations Executive
Job Category : Jobs in Bengaluru

Job Description :
About DrinkPrime:
DrinkPrime is a subscription-based drinking water solution that began as a response to the unreliable supply of safe drinking water across Urban India. Over time we have evolved into an organisation that is driven by a singular mission, to change the way people think about the water they drink. Through our subscription-based model, we provide customers with water purifiers that use integrated technology to help them monitor the quality of the water they consume every day.
At DrinkPrime, we are on a mission to make safe drinking water accessible and affordable to every resident in India. We are backed by Tier 1 VCs and many prominent angels. They believe in the vision, mission and the team of DrinkPrime. With our tech first approach, we are taking up this audacious mission and believe in solving it. Be a part of history and join us. We can solve this problem together.

Purpose of the role:
We are looking for people who are excellent at problem solving, are super ambitious and at the same time, enjoy the excitement and unpredictability of working in a startup environment. You will be primarily responsible for analysing and co-ordinating the supply chain of our business.

Roles and Responsibilities:

Create a streamline process for technicians and delivery partners; to ensure on time service and installation
Optimise the existing process to the benchmark levels to meet the rapidly changing business environment
Build and refine performance management tools to improve quality of the technicians and the delivery partners
Create workforce engagement programs to recognise top performers and motivate the team of technicians and the delivery partners
Develop, implement and review operational policies and procedures
Work with senior stakeholders
Communicate with our customers if needed

Required Skills:

2 years of minimum experience in high growth operations
Excellent verbal and written communication skills; the ability to call, connect and interact in English, Kannada and Hindi.
Able to multitask, prioritise, and manage time efficiently
Help promote a company culture that encourages top performance and high morale.

Disclaimer : We are just publishing information regarding new job openings and not legally responsible for any Post. Candidates are requested not to pay any money to anyone posing as webeservices.co

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