May 20, 2022
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We got a new job details in Ninjacart & they are Hiring Candidates for Key Account Executive
Job Details
Company Name : Ninjacart
Company Location : Bengaluru, Karnataka
Job Position : Key Account Executive
Job Category : Jobs in Bengaluru
Job Description :
About Ninjacart:
Ninjacart is India’s leading agri-platform, which leverages technology and data to organize the agri commerce ecosystem. Over the last 6 years, our made-for-India technology and India-centric solutions have disrupted the way fruits and vegetables move from farms to consumers’ plates. We empower farmers and other players in the ecosystem in ways never done before.
Ninjacart aims to be the digital network for global agri commerce that solves structural problems such as information asymmetry, payment hassles, distribution inefficiency, and discovering new buyers and sellers with tech-first solutions.
Ninjacart has raised over $350mn from Walmart Group, Tiger Global, Accel US, Accel India, Syngenta, and others. We are one of the top 25 startups to work for, according to LinkedIn.
We are a highly motivated, results driven community, who focus on proactive approaches to problem solving. We cherish entrepreneurial spirit and provide significant operating autonomy to all. There are ample opportunities and challenges to be solved at scale and in real-time.
Job location: Bangalore, KA, IN
About Team
At Ninjacart, people are what matter the most. As part of the customer experience team, we represent the voice of Ninjacart customers. The team works with all functions (Supply Chain, Category, Technology, Marketing, Finance, Operations, etc.) to ensure sustained performance across the customer journey. We are looking to double down and amplify our customers’ successes and seek Ops – Key Account Manager of Customer Experience, to advance our goal of delivering exceptional experience across our customers’ end-to-end journey.
Responsibilities:
Sound Knowledge / Experience within a contact centre environmentShould Lead / Manage day-to-day line activities with Service Partners, prioritise and make risk/impact assessments within existing processes and procedures towards achieving SLAs.Scheduling and overseeing governance meetings with all partners on performance, process and review. Provide regular and timely updates along with tracking action plansAnalyse learning programs required to promote a culture of continuous learning and improve critical technical skills throughout the organization.Strong coaching and people-development skills through call listening, quality feedback.should also be able to utilize market analysis tools to determine customer behaviour, market trends.Preparing accurate Predictions / forecasts to assist the company in making sound business decisionsPrepare MIS/ Reports & Should be Proactive in leading process improvement suggestions.Keep the team motivated to perform on deliverables and help them deal with rejections. Assist/support team members with personal development planningIdentify ways to improve skill issues that face the team, and action accordingly. Participate in company projects/assignments, which could include working on curriculum updates/revisions or travelling to assist with new InitiativesOwnership and co-ordination of collaborative team contact with stakeholders
Minimum Qualifications:
Bachelor’s degree in marketing, business administration, business management, or related field.6+ years professional experience working as an Team Leader In Contact centre/ BPO environmentStrategic thinker with strong articulation, storytelling, analytical and problem-solving skillsA high degree of customer centricity with demonstrated examples of going extra mile to ensure the right treatment for the end-user.
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