Guest Relations Executive Job opening in NOVOTEL, (Hyderabad, Telangana)

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We got a new job details in NOVOTEL & they are Hiring Candidates for Guest Relations Executive

Job Details
Company Name : NOVOTEL
Company Location : Hyderabad, Telangana
Job Position : Guest Relations Executive
Job Category : jobs in hyderabad

Job Description :
Job Description
:
Prime Function:
Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests of Novotel, Hyderabad.
Responsible for Reception, Concierge operations, Hospitality and Cashier.
Liaise with different departments for smooth and coordinated work.
Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away.
Ensure to interact with the guests & enable the team to understand guest requirements.
Key Responsibilities: Front Office Planning
Ensure that the arrivals and departures for the day and relevant records are maintained.
Ensure quality in all aspects of work and among the staff in the lobby.
Assist guests with check in and checkout, as well as other cashiering duties.
Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary.
Welcome guests on arrival, register and issue room keys according to departmental standards and procedures.
Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition. and service. Prepare and send welcome cards and amenities to room prior to guest arrival.
Liaise closely with other relevant departments to ensure that guests requests and needs are met.
Update and maintain repeat guest history system
Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue
Handle guests’ complaints and comments tactfully and efficiently
Handling guests’ mails, messages, and answering of phone calls
Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed
Be vigilant in regard to in-house credit matters and act upon any discrepancies
Alert Security or Duty Manager of suspicious looking person(s) or articals.
Maintain highest standards and quality of services in Front Office operation to meet and exceed budgeted revenue targets and guests’ expectation/VOG target.
People Management
Personally welcome and escort all guests of Novotel, Hyderabad.
Authorize courtesies for V.I.P’s.
Ensure that regular training is conducted as per the standards.
Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.
Financial Management
Responsible for maintaining high level of room sales, by upselling.
Ensure that the log book is maintained.
Ensure maximum room occupancy within agreed overbooking policy.
Ensure to balance the accounts on a daily basis.
Operational Management
Adhere to the Standard Operating Procedures & policies.
Check outstanding of in-house guests on a daily basis.
To check whether the following records are kept in order and up to date.
Ensure that the luggage of incoming and outgoing guests is handled quickly and efficiently.
Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered.
Check the grooming and hygiene of the team.
Ensure all V.V.I.P room inspection in coordination with House Keeping Department.
Ensure that newspapers and parcels are delivered in the rooms without delay.
To be readily available at all times to deal with problems or complaints.
Ensure effective and speedy check-in & check-out facilities.
Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.
Ensure that the entrance is easily accessible to cars and taxis at all times.
Conduct briefing for concierge and Front Office Assistants.
Managerial Qualities
Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness;
Ability to accept responsibility;
Self confidence, motivation, drive and tenacity;
Ability to enhance organizational performance;
Ability to clearly delegate tasks and responsibilities;
Ability to think strategically, inductively, and creatively;
And the propensity to recognize and acknowledge other peoples’ ideas.
Job Detail
Job Id
JD2033112
Industry
Not mentioned
Total Positions
1
Job Type:
Full Time
Salary:
Not mentioned
Employment Status
Permanent
Job Location
Hyderabad, Telangana, India
Education
Not mentioned
Experience
Year

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