PRODUCT AUTHOR Job opening in Avnet, (Bengaluru, Karnataka)

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We got a new job details in Avnet & they are Hiring Candidates for PRODUCT AUTHOR

Job Details
Company Name : Avnet
Company Location : Bengaluru, Karnataka
Job Position : PRODUCT AUTHOR
Job Category : Jobs in Bengaluru

Job Description :
Farnell

Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair.

Job Summary:

Leverages technical product knowledge to develop, enhance and govern technical product data content. Uses best practices in data management to collect, maintain or correct product data content.

Principal Responsibilities:

Collecting source documentation such as datasheets, drawings, attributes, product feature, commercial data, classifications (product, trade compliance, tariff), PCNs, videos and product images from sources such as supplier websites, internal databases, spreadsheets, public address databases, and search engines.
Maintain product data owned by business to ensure accuracy and freshness of content.
Perform research and assessment of relevancy of business data.
Work with Microsoft Office toolsets to extract and update content from other systems. Upload spreadsheets and documents into back office systems.
Continuously improve the quality and completeness of technical data in product databases & customer-facing websites in light of emerging/new technology, changing business objectives, and to benefit and drive increased site traffic and sales.
Ensure that classification of products selected for investment are correct, maintained, and updated to meet current market requirements.
Research and resolve internal/external customer inquiries concerning errors or incompleteness in product content.
Participate as a subject matter expert in key business programs involving product data content (ecommerce, IoT, SEO, cross-referencing, smartparts, syndication, PIM system administration).

Job Level Specifications:

Foundational knowledge of specialized disciplines, industry practices and standards, acquired via academic instruction and/or relevant work experience of substantially the same level.
Develops solutions to defined tasks, typical assignments and projects. May be solved by the application of specialized foundational knowledge, using existing approaches and solutions.
Work is usually performed independently and requires the exercise of judgment and discretion. Receives initial direction although work may be reviewed for accuracy and quality.
Collaborates with immediate management and team members within the department or function.
Actions typically affect own work assignments and department. Erroneous decisions or failure to accomplish work may require some assistance or resources to remedy.

Work Experience:

Typically less than 2 years with bachelor’s or equivalent.

Education and Certification(s):

Bachelor’s degree or equivalent experience from which comparable knowledge and job skills can be obtained.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

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Customer Service Representative III Job opening in Avnet, (Bengaluru, Karnataka)

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We got a new job details in Avnet & they are Hiring Candidates for Customer Service Representative III

Job Details
Company Name : Avnet
Company Location : Bengaluru, Karnataka
Job Position : Customer Service Representative III
Job Category : Jobs in Bengaluru

Job Description :
Job Summary:

Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.

Principal Responsibilities:

May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers (including order expediting, stock queries, reporting and stock rotation).
May Identify, investigate, and participate in opportunities to improve processes and procedures, to include various key performance metrics.
Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
Maintains and updates electronic and/or hard copy records as required.
Other duties as assigned.

Job Level Specifications:

Extensive knowledge of the organization, job, practices and procedures, enabling a high level of contribution.
Completes complex assignments requiring significant judgment, initiative and problem solving skills.
Work is performed under minimal guidance and assigned in the form of desired expectations. Independent judgment is used to determine best approach and creativity is expected to achieve maximum results and handle new situations.
Collaboration with internal or external contacts. May participate on teams for special assignments. Responds to requests from senior management, internal and/or external contacts.
Actions may have significant impact to department as well as others. Errors may be difficult to detect and remedy and potentially result in loss of customer business, materials, money and/or time.

Work Experience:

Typically requires a minimum of five years of related experience.

Education and Certification(s):

High School Diploma or equivalent

Distinguishing Characteristics:

Must have computer, email, phone, communication and problem solving skills.
Must be able to multi-task and work in a fast paced environment.
May require fluency in more than one language.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Disclaimer : We are just publishing information regarding new job openings and not legally responsible for any Post. Candidates are requested not to pay any money to anyone posing as webeservices.co

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Customer Support India Job opening in Avnet, (Bengaluru, Karnataka)

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We got a new job details in Avnet & they are Hiring Candidates for Customer Support India

Job Details
Company Name : Avnet
Company Location : Bengaluru, Karnataka
Job Position : Customer Support India
Job Category : Jobs in Bengaluru

Job Description :
Job Description

Farnell Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair. Role Team Leader – Customer Service Business Function Sales and Marketing Reports to Senior Manager – BCC Department Sales Nature and Purpose: Brief summary outlining purpose, scope and complexity of the role. Accountable for coaching and developing Customer Service inbound & offline teams in the Bangalore BCC. Direct and manage team of customer service agents who are responsible for handling inbound, unassigned customer service calls & for processing email & chat service inquiries. Team will handle inquiries such as order status & invoice requests, returns & expedites. Accountabilities with Key Outcomes: Describe essential accountabilities the job performs and key outcomes. Accountabilities should be listed (max of 8) in order of importance. 1 Responsible for coaching and developing customer service agents to maximize capabilities and provide top level customer experience on every phone call & email/chat interaction 2 Accountable for sales and profit achievement through effective customer retention, RMA and other customer service processes, customer expectation management on applicable calls 3 Accountable to manage direct reports to the agreed service level agreements for handling offline email/chat availability & process time as well as inbound phone traffic, including time to answer, availability, abandonment rates, order entry accuracy and high level of customer service satisfaction 4 Coach and manage team to achieve set level for call quality 5 Responsible for proposing and implementing efficient processes and improvements Knowledge, Skills and Experience: Please give details of the knowledge, education, formal qualifications, specialised training or experience required for the job. Indicate whether requirement is essential or desirable . Required

Minimum 5 years experience in leading a sales / customer service team.
Understanding of P&L, profitable sales, margin implications of particular sales, discounting policies.
Strong experience and knowledge of computer systems
Ability to plan and prioritise a demanding workload using available resources.
Ability to segregate functions in blended roles/teams.
Awareness and understanding of cross cultural differences
Desirable

Contact center experience a plus
Understanding of e-commerce and e-marketing capabilities
College degree in business or related field

Job Impact/Influence Measures: Responsible for a team of customer care agents who will have first touch resolution with inbound, unassigned customer calls. Responsibility will range from placing orders, to RMA’s, to stock checks and associated selling Ensuring that department service levels are maintained by effectively managing available resources, Ability to interpret / use forecasting tools / data Responsible for managing poor performers and therefore the entire process from firing to hiring and the training aspect. Effectively resolving employee relations issues (including disciplinary and grievance), with reference to senior management and Human resources as appropriate. Clear understanding on Company’s policies and ability to deal with/advice on how to deal poor performance, absence, etc. Managing the performance of team members through regular one-to-one’s and coaching effective people management, also including first call resolution and maximizing sales opportunities
Decision-making Authority: Indicate what decisions the job is expected to make and what it is expected to recommend. Recommend or improve procedures to gain efficiency. Full accountability to spend within agreed budget and guidelines. Responsibility for the day to day activity of your team Responsibility of managing in 1:1 situations, poor performers. Participate in the recruitment process when replacing members in the team
Local Legislation Compliance (US only): Please list any physical demands / working conditions which could impact the role holder.
Manager Accountabilities: Clear obligations arise for all management colleagues. The following are expectations of you in this role.
Ensuring compliance of self and others to internal and external regulations.

Ensure self and team’s compliance with PF Code of Conduct and all supporting policies, laws and regulations of all countries in which PF operates and with all applicable national/international codes.

Understanding the big picture and connecting the individual to it in a meaningful way

Demonstrate understanding of PF’s business and ensure your team understands the link between their individual contributions and PF’s wider strategic objectives.
Establish a positive climate and work environment for your team, where performance is recognised and rewarded.

Optimising performance outcomes of direct reports and ensuring individual’s understanding of contribution

Ensure each individual within your team understands the team’s structure, objectives, roles and responsibilities.
Provide support, coaching and development opportunities.
Optimise team and individual performance
Apply PF’s performance, reward, talent management, recruitment and people information principles and processes.
Champion organisational change.

Following PF’s financial policies, managing people resources to policy requirements and delivering budgets

Lead by example with decision taken when allocating investment resources, by ensuring initiatives underpinning budgets and forecasts provide value to our shareholders.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Job Detail

Job Id

JD2237442

Industry

Not mentioned

Total Positions

1

Job Type:

Full Time

Salary:

Not mentioned

Employment Status

Permanent

Job Location

Bengaluru, Karnataka, India

Education

Not mentioned

Experience

Year

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Front Office Executive Job opening in Avnet, (Bengaluru, Karnataka)

Hi, Looking for a New Job? Webeservices.co is one stop place for searching new job openings.
We got a new job details in Avnet & they are Hiring Candidates for Front Office Executive

Job Details
Company Name : Avnet
Company Location : Bengaluru, Karnataka
Job Position : Front Office Executive
Job Category : Jobs in Bengaluru

Job Description :
Farnell

Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair.

Job Summary:

Performs a variety of administrative support or specialized administrative duties for a department, region, site, group or individual executive including calendar maintenance and scheduling, phone responsibilities, greeting visitors, travel arrangements, expense reports, presentation preparation, meeting coordination, budget preparation and reporting, recordkeeping, and other activities.

Principal Responsibilities:

Provides administrative support to organization/department. Uses business software applications (e.g., word processing, presentation and spreadsheet) to prepare correspondence, reports, presentations, agendas, minutes, etc.
Receives, screens and directs incoming calls, visitors, mail and email.
Maintains files, records, calendars and diaries.
May arrange business travel, coordinate meeting arrangements, and/or track expenses.
Serves as a liaison between executives, managers, staff, customers and visitors.
Researches and summaries complex information in preparation for meetings and special projects
May draft responses to correspondence, researches and compiles information for special projects, or prepare reports as required.
Other duties as assigned.

Job Level Specifications:

Acquires basic skills through work experience or formal training to perform routine tasks.
Tasks are routine, repetitive and manual in nature with minimal complexity or variation and specific to the job.
Work is performed under supervision with detailed instructions. Priorities are provided for performing work.
Interacts mostly with immediate peers within assigned team. Based on nature of the role, may respond to requests from others in the organization.
Impact of decisions is primarily contained to the work of the job.

Work Experience:

Typically requires less than one year of related experience.

Education and Certification(s):

High School Diploma or equivalent

Distinguishing Characteristics:

Provides administrative support to a department, region, site, or group.
Knowledge of MS Office Suite products including Excel, Word and PowerPoint as appropriate for the job level.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Disclaimer : We are just publishing information regarding new job openings and not legally responsible for any Post. Candidates are requested not to pay any money to anyone posing as webeservices.co

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