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RBB-BM Service Job opening in HDFC Bank, (Bhopal, Madhya Pradesh)

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We got a new job details in HDFC Bank & they are Hiring Candidates for RBB-BM Service

Job Details
Company Name : HDFC Bank
Company Location : Bhopal, Madhya Pradesh
Job Position : RBB-BM Service
Job Category : Jobs in Bhopal

Job Description :
Job Description

A.
Achievement of Business Targets: Achievement of Income and contribution targets Achievement of Incremental Current Account & Saving Account targets Cost to Income Ratio benchmark Cross Sell Products like Demat, Credit Cards, Mutual Funds, Insurance, Investment Advisory, and Assets etc.
Ensuring Portfolio Growth Ensuring Cross Sell Ratio.
B.
Program / Channel Management: Managed program(Wherever Applicable) Ensuring Revenue generating roles Channel overall target achievement (Wherever Applicable) Ensuring HNW Portfolio Management and customer service (Wherever Applicable) Ensuring achievement of cross sell Ratio C.
Complains and Customer Management: Ensure all components of the branch sales model function as per design and regulatory compliance.
Complaints Handling.
Process adherence (Sales/Audit/RISK/Operation) BRM – SQ rating Targeted growth of existing portfolio Attrition Control as confirmed for portfolio growth Percentage of depleted accounts TAT delays Effective resolution of complaints from Next Step & Talisma.
Review and resolution of offsite ATM complaints Organising customer meets to solicit feedback on service and products Mystery Shopping Ratings Ensuring Contact Ratio Ensuring Cross Sell Ratio Review of all CRM and ensuring adherence and TAT D.
People Management: Staff Turnover Staff Motivation and morale Training – staff is exposed to skill based, product knowledge based training.
Productivity of Coex/LSE on CASA/Demat/Credit Cards (A) Operational knowledge based training Staff productivity management E.
Review and Control: Review vault /Vault& Key register, Monitor Physical verification of cash (Periodic).
Audit Rating No frauds / Operational Errors .
Review Suspense & Dummy accounts Ensure compliance with Banking rules, Regulations & Procedures Periodic review of progress vs.
objectives Ensure clarity of Business objectives among staff Adherence of sales process.
F.
Competency: Execution Excellence: Planning Continuous improvement Quality Result Business Knowledge Managing people & Relationships: Collaboration Customer delight Promoting HDFC Values Coaching Conflict Resolution Personal Effectiveness: Ownership Feedback and Active listening Clarity of expression Analytical Ability Influencing Decision Making G.
Assignment of Work: Liaison with external customers, retail marketing, audit, IT, product development group, retail operations, clearing, currency chest, ATM vendors, other functional heads on case to case basis, and RBI officials.

Skills

1. Strategic Vision
2. Business Understanding
3. Planning & Organizing
4. Initiative
5. Decision Making
6. Numerical and Analytical Ability
7. Accuracy
8. Develop Subordinates and team
9. Communication
10. Response Time
11. Sales / Marketing skills
12. Interpersonal skills
13. Hands on approach
14. Aggressive
15. Listening skills
16. Ability to work under pressure
17. Team Player
18. Confidence
19. Adaptability
20. Influencing skills
21. Monitoring skills
22. Implementing skills
23. Mentoring

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Operations Executive-RAO Job opening in HDFC Bank, (Bhopal, Madhya Pradesh)

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We got a new job details in HDFC Bank & they are Hiring Candidates for Operations Executive-RAO

Job Details
Company Name : HDFC Bank
Company Location : Bhopal, Madhya Pradesh
Job Position : Operations Executive-RAO
Job Category : Jobs in Bhopal

Job Description :
Job Description

A.
Disbursement and other related activities for Retail Asset Products: Ensure to understand and follow HDFC Bank Loan procedure and regulatory requirements, control methodology.
Ensure to process daily transactions timely and accurately.
Brain storming for process efficiency, improve productivity.
Strong control sense, when theres deferring processing, process until the appropriate level of approval or proper documentation is obtained.
Ensure that agreed control processes and procedure are implemented to identify and mitigate risks in his/her area of responsibility.
Aim for Nil Operational Errors.
B.
Punctuality, discipline, attendance & training, complaint management To maintain punctuality, discipline and office decorum at all the time.
Ensure attendance is marked on daily basis through proper channel.
Impart training to the fellow team members and the Cross function unit to avoid rework and First time not Right (FTNR).
Ensure that all Processes followed at CPU Operations are as per Standard Operating Procedures laid down in the Operations Manual.
Ensure password sharing policy adhered to.
To ensure clean and hygienic environment in the Branch.

Skills

1. Banking Product & Process Knowledge
2. Planning and Organizing Skills
3. Communication
4. Knowledge of Competition & Current trends in financial Industry.

RM-Corporate Banking Job opening in HDFC Bank, (Coimbatore, Tamil Nadu)

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We got a new job details in HDFC Bank & they are Hiring Candidates for RM-Corporate Banking

Job Details
Company Name : HDFC Bank
Company Location : Coimbatore, Tamil Nadu
Job Position : RM-Corporate Banking
Job Category : jobs in coimbatore

Job Description :
Job Description

Business Development – Existing client relationship management Generate revenue from relationships by offering various products and services of the Bank Scoping of existing client base in portfolio in order to identify new opportunities for the Bank on a continuous basis Overall responsibility to maintain good relationship in order to become first point of call and also achieve the budgeted revenue from the portfolio Regular interactions / meetings with clients to identify potential opportunities for the Bank and offer suitable products and services Regular joint calling on Clients along with other Product and Service teams of the Bank to ensure Cross-Sell of products and ensure service delivery as well as create multiple touch points for the client to ensure continuity Joint calling along with Credit Team to identify new opportunities as well as potential stress indicators for the Bank and maintain overall health of the portfolio Periodic visits to plants and other off-site locations of the Corporates with dual purpose of business development and credit monitoring Business Development – New client acquisition Identify and develop potential customers for the Bank Acquiring new relationships, including MNCs, by regular follow-up / meetings with target clients and offering them value-add to induce conversions Product penetration & cross sell Generate and identify new opportunities by understanding the clients needs and cross-sell suitable products Increase in wallet share Increasing Banks share in existing products being used by the existing relationship by offering value additions and customizations Internal processes and Coordination Credit appraisal preparation for existing & new corporates, for getting the deals sanctioned Understanding and analyzing financial statements for deal structuring and credit decisioning Credit monitoring and maintenance for overall health of portfolio Coordination with various internal stakeholders to ensure service and product delivery to the Clients in a timely manner Responsible for housekeeping in terms of periodic internal memos and deferrals Knowledge Building and Market Intelligence Remaining updated on regulations and internal guidelines concerning Corporate Banking business.
Sharing of important information / market updates with peers which may impact deal structuring Ongoing interaction with Competition and being aware of market practices and competition offerings to Corporates in order to capture new / emerging opportunities Taking initiatives beyond normal work/expectations to aid to the overall target for the team Generating ideas for increasing business by offering innovative solutions/products.

Skills

Good knowledge on various corporate banking, trade and treasury products
Good credit and analytical skills are essential
Should have excellent relationship skills and prior experience in handling corporate customers
Should be target oriented and willing to take responsibilities
Excellent communication and presentation skills – with a basic level of sophistication in personal interaction and grooming
Should have a self-starter orientation and confident personality

COMPLAINTS OFFICER-PHONE BKG Job opening in HDFC Bank, (Kolkata, West Bengal)

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We got a new job details in HDFC Bank & they are Hiring Candidates for COMPLAINTS OFFICER-PHONE BKG

Job Details
Company Name : HDFC Bank
Company Location : Kolkata, West Bengal
Job Position : COMPLAINTS OFFICER-PHONE BKG
Job Category : jobs in kolkata

Job Description :
Job Description
Logging & resolution of complaints received at the Center( CASA/RA/Cards): Carry out seamless execution of the complaints process at the Center.
Ensure prompt logging of CASA/RA related complaints on the date of receipt of the complaint by self & by Complaint Processors/ Agents.
Follow up for complete and adequate resolution of complaints, basis Initial Resolver, as per defined standards within the defined TAT.
Co-ordinate and manage the activity of call out for complaint resolution/ SMS sent, in order to meet defined TAT.
Track status of complaints on a daily basis in order to ensure resolution and closures within defined TAT.
Highlight concerns and seek support from Manager-Complaints/ Central team to accelerate resolution.
o Accuracy of Logging in complaint o Closures within TAT as per appropriate deadlines on types of complaints Next Step/GRC/NO/PNO/GC o Adequacy of closures at minimum 98%.
Handling complaints pertaining to the Center received at MD/PNO Desk: (applicable for Centres without Complaints Manager) Investigate details of escalated complaints received from MD / Sr.
Mgmt / PNO Desk received from the PhoneBanking Central team.
Provide accurate and complete response back to the Central team within target time.
Resolution of Escalated complaints on Cards from Priority Desk / Grievance Cell/Nodal Officers/Senior Management Desks Provide Customer Interaction History & Root Cause Analysis (RCA) for the Cards related complaints mentioned above.
o Complaint Closures within TATs as appropriate.
o -MD/Senior Mgmnt & PNO 3hrs o -Social Media 2hrs o -Grievance cell 6 hrs o -CRM Next 2 days o Nodal Officer/PNO/BO office-3 hrs o Nil Delays in providing RCA and CIH(Customer Interaction History ) for the escalations handling to the relevant desks QIG , Internal Management Team Productivity & Service Standards: Drive team productivity measures for out-calling of NFCR queries of customers received at the centre.
o Contactability > 90 % o Min-50 customer contacts per day by every telecaller in the team.
o Nil No Action o Satisfactory resolution of all NFCR queries.
Team Management: Team building and motivation -Building the team in terms of service / sales / quality culture by leading by example o Minimal attrition o Minimal Unscheduled absenteeism o Load balancing to ensure call out loads are evenly given across the team.
Best in Class Customer Call Experience during Complaint handling High quality of Product/process knowledge to handle complaints Sensitive objection handling ,especially with irate customers Judicious use of designated CAD to resolve complaints successfully Clarity of representation/escalating to seniors/inter dept when required to expedite /undertake deviations for customer resolution.
Highlight improvement areas to the unit regularly based on complaints received and handled o Ensure agents/self provide complaint docket number (CDN) wherever required.
o Error-free & on time logging of complaints/requests o Nil Repeat complaints post resolution of the specific issue of the customer.
o Self- scores on product process quizzes in E process to be at 95 % Operations/ Audit & Compliance: Error-free and timely execution of customer instructions.
Compliance to audit guidelines on password sharing ,ID usage and updations.
o Nil exceptions in usage of CAD/deviations for resolving customer complaints o Nil exceptions in processes/maintenances done by self on the accounts Reporting of local data /MIS for team/unit: Accurate and objective reporting of team statistics within specified TAT and format.
Reporting of complaints data for the unit to QIG at specified intervals for various senior management presentations /meetings.
Whenever assigned rotating responsibilities within unit for reporting o Nil errors and exceptions.
o Nil delays in reporting Team Management: (Complaint Processor- ADFC-NFCR Agents) Training of complaint processor(s) Allocation of tasks/cases to complaint processor(s) o Quiz scores of processor > 90 % o Nil errors in logging of complaints by processor(s) o Minimal unscheduled offs o Nil repeat complaints post handling of assigned complaint by complaint processor Administration Support administrative related activities to ensure all administrative guidelines are adhered to- overall discipline and decorum of the Center.
o Discipline and adherence to Bank policies and guidelines.
Skills
Banking Product & Process Knowledge
Team Management.
Communication.
Ability to develop a set of team.
Sales and Influencing Skills
Planning and Organizing Skills

CUSTOMER CARE EXECUTIVE Job opening in HDFC Bank, (Bhopal, Madhya Pradesh)

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We got a new job details in HDFC Bank & they are Hiring Candidates for CUSTOMER CARE EXECUTIVE

Job Details
Company Name : HDFC Bank
Company Location : Bhopal, Madhya Pradesh
Job Position : CUSTOMER CARE EXECUTIVE
Job Category : jobs in bhopal

Job Description :
Job Description

A.
Operations: Identify high transacting customers and reduce the transactions of these customers a.
Identify Depleting customers and control them b.
Reduce or improve on Band 1 and Band 2 Customers c.
Reduce Band 1 and Band 2 Txns Handling of cash receipts and payments and ensuring transactions are carried out within the prescribed TAT without errors Cash balancing and Cash bundling Processing of Retail FX postings / Gold sales/Pre Paid Cards Issuance of DD/ MC (within prescribed TAT) Executing of funds transfer/ FD closure / Account Closure Processing of Salary Uploads Custodian for teller box Custodian for cheque drop boxes Ensure error free transactions of receipts & payments.
Retail FX transactions processing.
Vault Custodian Ensure highest level of customer service.
Ensure that outward clearing process is adhered to.
ATM custodian.
Identification of counterfeit cash and ensure adherence of process laid down by the bank B.
Monitoring: Monitor large amount movements and report them as per reporting schedule a.
If more than 1cr ensure updation on the portal.
Identification and Closure of TOD accounts on regular basis Identification and Closure of High Cheque return customers beyond the threshold.
All high cash transacting Band 1 & 2 accounts to be marked with a low severity memo, to ensure that cash transactions are not allowed.
Such customers to be directed to the BM based on f4 hotkey details.
Identification of customers regularly visiting the counter and diverting them to Direct Banking Channels, including customers with high cheque returns, non-maintenance of AQB etc.
Archival back-up Local stationery management – Proper Reorder levels / Indent security stationery at appropriate reorder levels.
Preparation of voucher batch ticket for the day.
Processing and follow up for admin related bills/ payments Periodic exchange of keys lodged with other branch Periodic Checking of Vault Register Management of clearing/ collection cheques/ FCY cheque collections ST35 monitoring.
C.
Reporting: Fortnightly reporting on cash transactions over Rs.
00 lacs Report for any suspicious transactions (also maintain the AML register) FX transaction reporting on time to TAG and Treasury Mumbai before Cutoff time using FX software.
Reporting of suspense accounts, deferred accounts, accounts payable/ receivable, Reconciliation and maintenance of suspense accounts register, as per the required format and filing them Reporting of fortnightly suspense / TOD and QRS reports and filing them.
CBDT schedules reporting to WBO before Cut off times.
D.
Maintenance: Filing of MC/ DD stub copies and cancelled instruments Managing the returned cheques including proper maintenance of registers and customer intimation.
Maintenance of counter stock register (DD/MC) Maintaining Salary uploads confirmations Maintaining Gold Sales Invoice Copies Maintaining Backup tapes Maintain the records for expense vouchers/ payments to vendors/ reimbursement to staff.
Bulk Stock Register Maintenance Printing, checking &Filing; of EOD reports (BJR/ Instruments issued/ EOD cash position etc.
) Maintenance of records/ register for host entry GL209 posting.
Maintenance of Voucher Movement Register Coordinate for binding of records/ sending the same to the vendor on regular intervals.
Ensure correct updation and verification in E-call back E.
Customer Service: Lobby Management Queue handling Proper housekeeping, upkeep, etc.
Ensure quality customer service is delivered Escalate irate customers to Teller Authorizer or BM Recording complaints as per the specified process Resolving all complaints received (self, branch, other units) within the stipulated TATs pertaining to Teller area Monitor all complaints received and ensure that complaints are closed within the TAT Ensure customer communication on closures Check with customers if the process of complaint resolution has been managed well Preventive complaint management Asking for feedback from customers, who may not be complaining Discussing with staff the importance of getting feedback from customers on a regular basis Ensuring timely loading of Forex Plus card and Gift Plus card as per TATs Ensure Outward remittances and Other Retail Forex transactions are reported to Treasury Mid office within Cutoff time in Dealpro F.
Sales: Generate leads for Banks product with the emphasis on the following: Generate Sales References for Liability products Generate leads for Credit Cards Penetration of Saving Accounts on non-liability customers Ensure that customers opt for and get facilities of CBDT collections Cross selling Gold Bars Cross selling Forex Plus card and Gift Plus Card Cross sell FX Cash Generate leads for Third Party Products to the customers (MF/Insurance/RBI Bonds).

Skills

3. NRI Product and Regulatory Knowledge

RM - PRIVATE BANKING Job opening in HDFC Bank, (Vadodara, Gujarat)

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We got a new job details in HDFC Bank & they are Hiring Candidates for RM – PRIVATE BANKING

Job Details
Company Name : HDFC Bank
Company Location : Vadodara, Gujarat
Job Position : RM – PRIVATE BANKING
Job Category : jobs in vadodara

Job Description :
Job Description
Slabs: 55, 75 , 100 Lacs TPP and Banking Targets Individual PBG Targets across TPP (40%) Ensure targets given at absolute level are met (measured by achievement over target) Banking Targets Individual (10%) Ensure banking targets are met with of focus on defined income objectives Ensure base penetration is done with all relevant products Customer level profitability objectives to be met self and team (10%) Minimum objectives of Rs 1,00,000 per customer from 75% of the self-base for RM and self & team level for Senior RM AUM Growth objectives to be met self and team (10%) Minimum objective 10% growth in AUM for self-base for RM and self & team level for Senior RM Client sign on objectives as defined by Business Head (10%) Minimum client sign on objectives as defined by RH/BH including new to bank clients to be achieved Focus to ensure conversions from existing bank clients by offering PBG services to other eligible managed clients Customer Relationship Management Objective (10%) Ensure that the Quality of Customer Interactions updated in CRM system is as per the desk requirement Ensuring Desk policy of Client Contact Management and Personal Meetings is adhered to and the same is updated in CRM within prescribed timelines Client Solutions and Product Mix Objective (10%) Benchmarked minimum levels of delivery on products around customer needs Customer feedback on the solutions provided by RM on the customer requirements Functional/Industry Knowledge: To keep updates on functional and industry knowledge Developing people & relationships :Sets positive example, guides staff members through new tasks, builds rapport with others Research excellence: Strong level of knowledge in equity and related areas Result and Process Orientation: Focused on creating measures of excellence Strategic Planning: Sets clear achievable goals in line with broader objectives of desk and monitors plans as against current progress.
Skills
Sales and Influencing Skills
Banking Product & Process Knowledge
Relationship Management and Negotiation Skills
Planning and Organizing Skills
Communication
Knowledge of Competition & Current trends in financial Industry

Junior Auditor Job opening in HDFC Bank, (Rajkot, Gujarat)

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We got a new job details in HDFC Bank & they are Hiring Candidates for Junior Auditor

Job Details
Company Name : HDFC Bank
Company Location : Rajkot, Gujarat
Job Position : Junior Auditor
Job Category : jobs in rajkot

Job Description :
Job Description
At Grade E1 – The Junior Auditor assists other Auditors in carrying out Audits of branches/ units and/or departments and does not have individual responsibility for carrying out Audits independently.
At Grade E2 – Carrying out Audit in various areas/activities of branches under the supervision of Senior Auditor.
Carrying our Audits of small units (e.
g.
LAGJ, BoE) under the supervision of Senior Auditor.
Assisting in carrying out Audits of Departments with Centralized / Regional operations.
Identifying Audit exceptions in the areas under review.
Appropriate recording of exceptions in the audit report.
Discussion of his/her audit findings with the auditee.
Skills
Effective Communication and drafting skills
Analytical ability
Knowledge of MS Word, Excel is mandatory
Ability to plan & execute Audit plans
Ability to meet deadlines
Job requires extensive travel across the region

Authoriser - GLO Job opening in HDFC Bank, (Bhopal, Madhya Pradesh)

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We got a new job details in HDFC Bank & they are Hiring Candidates for Authoriser – GLO

Job Details
Company Name : HDFC Bank
Company Location : Bhopal, Madhya Pradesh
Job Position : Authoriser – GLO
Job Category : Jobs in Bhopal

Job Description :
Job Description
Loan against Gold Jewelry operations Loan Application Form checking as per laid down guidelines.
Know Your Customer checking as per banks KYC Policy.
To conduct sample checking & valuation of jewelry by valuer.
Ensure proper inputting of data in Loan Origination System.
To generate repayment schedule and payment detail updation as per Straight Through Process/Non-Straight through Process.
Proper storage of Gold packet as per defined guidelines.
To manage all vouchers and records as per laid down guidelines.
Timely processing of all records in the RMS/Archival system as per laid down guidelines.
To liaise with Record management Agency for storage/retrieval of records.
To ensure system Security Investigate customer complaints and analyze, send response and resolve the same under intimation to seniors.
Liaison with internal customers for resolution of issues.
Suspense/General Ledger accounts monitoring.
Store all security documents, instruments, etc.
in FRFC under dual custody.
To convert customer on digital platform.
Skills
Banking Product & Process Knowledge
Regulatory knowledge
Planning and Organizing Skills
Communication Skills

CUSTOMER CARE EXECUTIVE Job opening in HDFC Bank, (Vadodara, Gujarat)

Hi, Looking for a New Job? Webeservices.co is one stop place for searching new job openings.
We got a new job details in HDFC Bank & they are Hiring Candidates for CUSTOMER CARE EXECUTIVE

Job Details
Company Name : HDFC Bank
Company Location : Vadodara, Gujarat
Job Position : CUSTOMER CARE EXECUTIVE
Job Category : jobs in vadodara

Job Description :
Job Description
A.
Operations: Identify high transacting customers and reduce the transactions of these customers a.
Identify Depleting customers and control them b.
Reduce or improve on Band 1 and Band 2 Customers c.
Reduce Band 1 and Band 2 Txns Handling of cash receipts and payments and ensuring transactions are carried out within the prescribed TAT without errors Cash balancing and Cash bundling Processing of Retail FX postings / Gold sales/Pre Paid Cards Issuance of DD/ MC (within prescribed TAT) Executing of funds transfer/ FD closure / Account Closure Processing of Salary Uploads Custodian for teller box Custodian for cheque drop boxes Ensure error free transactions of receipts & payments.
Retail FX transactions processing.
Vault Custodian Ensure highest level of customer service.
Ensure that outward clearing process is adhered to.
ATM custodian.
Identification of counterfeit cash and ensure adherence of process laid down by the bank B.
Monitoring: Monitor large amount movements and report them as per reporting schedule a.
If more than 1cr ensure updation on the portal.
Identification and Closure of TOD accounts on regular basis Identification and Closure of High Cheque return customers beyond the threshold.
All high cash transacting Band 1 & 2 accounts to be marked with a low severity memo, to ensure that cash transactions are not allowed.
Such customers to be directed to the BM based on f4 hotkey details.
Identification of customers regularly visiting the counter and diverting them to Direct Banking Channels, including customers with high cheque returns, non-maintenance of AQB etc.
Archival back-up Local stationery management – Proper Reorder levels / Indent security stationery at appropriate reorder levels.
Preparation of voucher batch ticket for the day.
Processing and follow up for admin related bills/ payments Periodic exchange of keys lodged with other branch Periodic Checking of Vault Register Management of clearing/ collection cheques/ FCY cheque collections ST35 monitoring.
C.
Reporting: Fortnightly reporting on cash transactions over Rs.
00 lacs Report for any suspicious transactions (also maintain the AML register) FX transaction reporting on time to TAG and Treasury Mumbai before Cutoff time using FX software.
Reporting of suspense accounts, deferred accounts, accounts payable/ receivable, Reconciliation and maintenance of suspense accounts register, as per the required format and filing them Reporting of fortnightly suspense / TOD and QRS reports and filing them.
CBDT schedules reporting to WBO before Cut off times.
D.
Maintenance: Filing of MC/ DD stub copies and cancelled instruments Managing the returned cheques including proper maintenance of registers and customer intimation.
Maintenance of counter stock register (DD/MC) Maintaining Salary uploads confirmations Maintaining Gold Sales Invoice Copies Maintaining Backup tapes Maintain the records for expense vouchers/ payments to vendors/ reimbursement to staff.
Bulk Stock Register Maintenance Printing, checking &Filing; of EOD reports (BJR/ Instruments issued/ EOD cash position etc.
) Maintenance of records/ register for host entry GL209 posting.
Maintenance of Voucher Movement Register Coordinate for binding of records/ sending the same to the vendor on regular intervals.
Ensure correct updation and verification in E-call back E.
Customer Service: Lobby Management Queue handling Proper housekeeping, upkeep, etc.
Ensure quality customer service is delivered Escalate irate customers to Teller Authorizer or BM Recording complaints as per the specified process Resolving all complaints received (self, branch, other units) within the stipulated TATs pertaining to Teller area Monitor all complaints received and ensure that complaints are closed within the TAT Ensure customer communication on closures Check with customers if the process of complaint resolution has been managed well Preventive complaint management Asking for feedback from customers, who may not be complaining Discussing with staff the importance of getting feedback from customers on a regular basis Ensuring timely loading of Forex Plus card and Gift Plus card as per TATs Ensure Outward remittances and Other Retail Forex transactions are reported to Treasury Mid office within Cutoff time in Dealpro F.
Sales: Generate leads for Banks product with the emphasis on the following: Generate Sales References for Liability products Generate leads for Credit Cards Penetration of Saving Accounts on non-liability customers Ensure that customers opt for and get facilities of CBDT collections Cross selling Gold Bars Cross selling Forex Plus card and Gift Plus Card Cross sell FX Cash Generate leads for Third Party Products to the customers (MF/Insurance/RBI Bonds).
Skills
3. NRI Product and Regulatory Knowledge

RBB-PB Authoriser Job opening in HDFC Bank, (Bhopal, Madhya Pradesh)

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We got a new job details in HDFC Bank & they are Hiring Candidates for RBB-PB Authoriser

Job Details
Company Name : HDFC Bank
Company Location : Bhopal, Madhya Pradesh
Job Position : RBB-PB Authoriser
Job Category : Jobs in Bhopal

Job Description :
Job Description
A.
Sales & and Process Implementation: Maintain Daily Sales Report Monitoring of CH 106 and CH 126 calling Ensure quality new acquisition on SA and CA for Resident/Non Resident a.
Depletion control Penetration of Saving Accounts on non liability customers Ensure that all staff are aware of the benefits that a customer would enjoy if they do not opt for DNC registration Calling on Large Value Attrition: a.
Customers who have attrited over a certain value (as defined by product) for both savings and current accounts to be called and reasons ascertained b.
To impress upon customers to make us the primary bankers and ensure that all funds are retained.
A/c Closure: To talk to all clients who have approached to close their accounts and ensure that genuine customers a/cs are retained.
Managing and monitoring performance of the sales resources (BDR/COEX/Asset Coordinator) for optimal sales support Penetration of FD to unique customers Responsible for penetration and activation of credit cards a.
Ensure that all sales staff pitch for enhancement of limits b.
Promote active usage of credit cards Sales of Third Party Products to the customers a.
MF/Insurance/RBI Bonds b.
Ensure that requisite certifications are done (AMFI) Sales of Asset Products Disseminating product information to the customer and staff Audit & SQ Handling & Mandatory Compliances Basic Hygiene Parameter like “Customer Instruction FTNR, Demat FTNR, CASA Activation” Escalations Handling” and Complaints Maintaining Branch Upkeep and decorum at all times Enhancing customer wallet size a.
Ensuring that customers make us their primary bank i.
Knowing about where all the customer is currently banking and moving him to our Bank ii.
Ensuring that customer scope is done and products targeted accordingly iii.
Sales to family members and associates (all network) Attrition control of customers a.
Includes persuading the customer to continue and if required renew FDs b.
Monitor large amount movements / account closure from the deposit accounts and ensure that customer does not attrite c.
Ensure that the marketing analytics list on possible attrite, is called and retained B.
Managing Classic Portfolio: Ensure that individual customers are grouped and Customer To Group (CTG) Ratio is maintained on the portfolio a.
By grouping them with their family members who already hold accounts with us b.
By grouping them with their family members post selling liability products to the family members, if they do not have banking relationship with us Ensure that optimal levels of Income generating Product Group Holding (IPGH) is reached a.
Ensure that within each customer group a minimum number of stipulated Income Generating products are sold Ensure that the Customer Group profitability is achieved a.
Manage Band 1 and 2 customers and ensure that they are moved to Band 3 and above Enhance Values within each of the customer groups Hand holding and mentoring resources at all levels Nurturing PBs on all Job Description of PBs Online updation of CRM at every stage of customer contact on the portfolio C.
Customer Services: Lobby Management a.
Queue handling Branch Administration including house keeping, upkeep, etc Ensure quality customer service is delivered a.
Manage irate customers if required or escalated Recording complaints as per the specified process Resolving all complaints received (self, branch, other units) within the stipulated TATs a.
Monitor all complaints received and ensure that staff are closing it within the TAT b.
Improve customer communication on closures c.
Check with customers if the process of complaint has been managed well Preventive complaint management a.
Asking for feedback from customers, who are not complaining b.
Discussing with staff the importance of getting feedback from customers on a regular basis Promoting all direct banking channels and ensuring that the customer is utilizing the same a.
Check back on recent customers registered to DBC channel and give any specific help required b.
Monitor PB, PB-WD are selling aiding customers and are actively selling DBC services Responsibility of opening the customer account within the TAT.
a.
Ensure that all PBs are dressed as per the dress code & grooming standards.
D.
Operations: As vault custodian is responsible for all related process checks Joint custodian for sys-admin and setup within the branch a.
Ensure that password sharing does not happen Checking of all account opening forms and authorizing the same before it being sent to CPU a.
Monitor CPU TATs b.
Ensure certification of documentation required for opening and maintaining customer accounts c.
Exceptions d.
Check Dummy a/c monitoring Error free documentation for all account opening and all customer instructions (Stop payments, FD Closure, etc) a.
Monitor and audit internally if this is being followed by all concerned sales staff Maintaining Tatkal kits as per laid down process Monitor lockers allocation and all other related operations Submission of daily e-schedule indicating the third party sales done Updation of LTS for the asset leads generated a.
Monitor the same for all PBs Updation of weed-out database on the portal Authorise all PB transactions and ensure that proper process has been followed Check all finware reports and action the same (CH 123, CH 167, BA 001, CH 180, ST 044, ST 043, SM 108, etc) Monitoring branch stationery (other than security stationery) requirement and ensure that the same has been indented for.
Ensure that Branch batch is closed within 3 hrs of closure of branch limit.
Checking of deliverable tally register All death claims to be settled within 15 days of submission of all documents Interface Entries: To ensure that all interface entries are authorized within the TAT and no entry is left unauthorized.
Instant Accounts: To ensure that all instant a/cs are activated within 48 hours of dispatch Corporate salary A/Cs to be sent to CPU only after thorough scrutiny of documents.
To ensure that there are no discrepancy in these A/Cs so that there are no delay in activation E.
Marketing Activities: Ensure that the branch have banners, collaterals, pamphlets as per the merchandising manual Ensure that 5-S norms are adhered to for all workstation including self F.
Staff Management: Ensure that all staff are adequately trained on the Products of the bank and sales process Ensure that all staff are trained on the process to be followed (including amendment with new circulars) Monitor Staff productivity and give guidance on improving the same in conjunction with the BM Ensure that all PBs are sent for class room training on a regular basis.
Skills
1. Banking Product Knowledge
2. Planning and Organizing Skills
3. Team Management / Interpersonal Skills
4. Sales and Influencing Skills
5. Communication – Written and verbal both
6. Knowledge of Competition
7. Awareness of Banking regulations
8. Awareness of TF & FX

Authoriser - GLO Job opening in HDFC Bank, (Coimbatore, Tamil Nadu)

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We got a new job details in HDFC Bank & they are Hiring Candidates for Authoriser – GLO

Job Details
Company Name : HDFC Bank
Company Location : Coimbatore, Tamil Nadu
Job Position : Authoriser – GLO
Job Category : jobs in coimbatore

RBB-PB-WD Job opening in HDFC Bank, (Bhopal, Madhya Pradesh)

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We got a new job details in HDFC Bank & they are Hiring Candidates for RBB-PB-WD

Job Details
Company Name : HDFC Bank
Company Location : Bhopal, Madhya Pradesh
Job Position : RBB-PB-WD
Job Category : Jobs in Bhopal

Job Description :
Job Description
A.
Operations: Custodian of Deliverables at branch i.
e, Welcome Kit, Cheque Book, ATM/Debit cards, Tatkal Kits.
As a custodian, ensure: a.
Customers as per SMS failed report in DMS are contacted to collect their deliverables from branch b.
Delivery of deliverables to customers at branch.
obtaining necessary id documents of customer / obtaining customer acknowledgement in combined tally cum delivery register c.
Ensure Low stock of deliverables are retained at branches d.
EOD Stock tally of Physical deliverables held at branch vis-vis stock tally report (DMS) e.
Destruction of deliverables which have exceeded their retention period.
f.
Ensure proper record of destruction of deliverables is maintained g.
Ensure proper delivery of retained card to customers keeping the fresh transaction slip and ID proof.
h.
Proper maintenance of Tax saving FD receipt received at branch and its delivery to customers.
i.
Ensure FD/RD certificates kept in safe custody inside the FRFC or vault.
j.
Re ordering of the tatkal kits with appropriate approvals.
k.
Ensuring tatkal reconciliation in place for fortnightly basis.
Accepting and processing of customer instructions and requests at branch i.
e Processing stop payment/ hot-listing requests immediately upon receipt at branch.
Maintain inward and outward courier register for all deliverables / documents received at branch / dispatched from branch.
Monitoring and timely indenting of branch stationery (other than security stationery) as required.
Monitoring of FTS and clearing hold instruction.
Generating and downloading of all BOD reports / handing over the reports to concerned staff at branch.
Ensure that 5-S norms are adhered to for individuals workstation.
Satisfactory audit at Welcome Desk operations Updation of all Customer Instructions in FTS.
Account transfers & Closures with appropriate approvals.
Updation of all liability leads in CRM next.
Ensuring LTR & Welcome calling Review report in place on daily basis.
Updation in ECall back system Ensure that any unprocessed instruction will be updated in pending instruction register by EOD Ensure Regular knowledge updation is by reading and understanding circulars issued in gyan line.
Ensure to follow process for Pending customer instructions/forms B.
Customer Service: To handle branch queries i.
e balance enquiries / clearing of cheque deposits / charges levied to customers account Issuance of Passbook / Statement of Accounts against written customer request and ensuring recovery of charges Non-disclosure of customer information to any bearer / third party.
Migrating branch customers to use our wide range of direct banking channels for various requests Ensure that the customer query are attended to and resolve the same in an efficient manner and within stipulated TATs a.
Recording complaints as per the specified process b.
Ensure that complaints do not get escalated c.
Improve customer communication on closures through scripts & mails.
Preventive complaint management a.
Asking for feedback from customers on products/services offered by us.
Ensure the correct product information is disseminated Contacting customers using the database and thereby increasing the credit card activation/offer Limit Enhancement & Upgrade Providing the customer necessary with necessary forms / Brochures on request Ensure maintenance of queue Effective migration of customers from physical mode to Digital Platform.
Ensure that customers avail of our Direct Banking Channels a.
Registering them with various DBCs b.
Giving them demonstration on the usage of the same and input the leads in CRMNext.
c.
Actively manage uptime of the Net Banking/ATM kiosks in the branch d.
Carry targets for improving any one DBC penetration exclusive of ATM DBC Penetration and transaction migration financial as well as non-financial a.
Migrate customers to opt for statement delivery through E-mail/Net and diverting customers for email ID updation / landline details updation through Net.
b.
CH 126 Calling & updation in portal C.
Sales: Ensure sales targets assigned by the BM/PBA from time to time are achieved Ensure all eligible asset leads are routed through DAP.
a.
Ensuring compliance of KYC, identification of customer and communication of product eligibility b.
Ensure that a higher cross sell conversion is achieved through the above calling.
c.
Booking of FD / RD Online Generate sales leads for the branch Providing Demos to customers on payment using Pay Zapp, Purchase through Smart Buy Calling Band 1 and 2 customers: Band 1 and 2 to be called with a view to: a.
Increase the balances thereby improving their banding b.
Cross selling income generating product which can give us adequate revenue thereby moving the customers to Band 3 c.
Concentrating on customers who have a CNR of between 900 1000 and targeting them for improving the banding d.
Escalating to PB Auth / BM cases where the banding improvement is not possible / customer not co-operating for further measures.
Skills
2. Banking Product & Process Knowledge

CUSTOMER CARE EXECUTIVE Job opening in HDFC Bank, (Bhopal, Madhya Pradesh)

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We got a new job details in HDFC Bank & they are Hiring Candidates for CUSTOMER CARE EXECUTIVE

Job Details
Company Name : HDFC Bank
Company Location : Bhopal, Madhya Pradesh
Job Position : CUSTOMER CARE EXECUTIVE
Job Category : Jobs in Bhopal

RM - PRIVATE BANKING Job opening in HDFC Bank, (Bengaluru, Karnataka)

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We got a new job details in HDFC Bank & they are Hiring Candidates for RM – PRIVATE BANKING

Job Details
Company Name : HDFC Bank
Company Location : Bengaluru, Karnataka
Job Position : RM – PRIVATE BANKING
Job Category : Jobs in Bengaluru

Imperia RM-VRM Job opening in HDFC Bank, (Indore, Madhya Pradesh)

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We got a new job details in HDFC Bank & they are Hiring Candidates for Imperia RM-VRM

Job Details
Company Name : HDFC Bank
Company Location : Indore, Madhya Pradesh
Job Position : Imperia RM-VRM
Job Category : Jobs in Indore

Job Description :
Job Description

1) Customer Engagement Continuous engagement with the portfolio customers mapped (500 to 600 groups/ PF) as per the contact policy, with accurate & complete capture of interaction details.
Call handling as per defined standards.
Accurate resolution for customer queries.
Promoting Digital Banking services for a superior customer service experience.
Profiling of customers in order to aid right cross-servicing of Bank products Accurate logging and resolution of complaints.
Attrition control of customers.
Regular interactions with the customers and pro-actively assessing customer needs.
Deepening relationship by cross selling ‘sticky products’ like Demat, Bill Pay, Advisory etc.
Ensure portfolio quality of relationship while racing considering eligibility.
Monitor large amount movements and account closure from the deposit accounts.
Ensure retention of customers 2) Achievement of portfolio parameters Meet the defined objectives of the Portfolio managed by the respective Imperia -VRM 3) Sales Right cross-sell of products basis profiling and engagement.
Penetration of products across groups.
Sales across all product segments-TPP, Assets, Cards etc.
Acquiring & grouping of all related IDs of the Primary ID.
Use of triggers to track maturity of FDs, movement of CASA balances etc and prevent outflow.
Ensure Staff are trained on product knowledge and requisite certifications.
Income to be generated at a customer level.
4) Interaction Quality Achieve Quality benchmarks defined from time to time.
Complete and accurate capture of call interactions, including profiling thereby aiding relationship management.
5) Audit and Service Quality Ensure all laid down system and process are followed as stipulated by Audit and Senior Management Ensure accurate and timely submission of financial transactions.
& requests.
Adherence to set processes of updating customer interactions in CRM next.
6) MIS Reporting Ensure timely submission of Customer base review / reports as requested by Central Team / Senior Management.

Skills

Basic Banking
Communication

RM-ECG Job opening in HDFC Bank, (Vadodara, Gujarat)

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We got a new job details in HDFC Bank & they are Hiring Candidates for RM-ECG

Job Details
Company Name : HDFC Bank
Company Location : Vadodara, Gujarat
Job Position : RM-ECG
Job Category : Jobs in Vadodara

Job Description :
Job Description
Portfolio Management To Achieve over all business targets on volumes and profitability for the specific ECG customers.
Monthly review to be done with various product groups and supervisors who support the RM portfolio (plan Vs achievement) and other cross function teams to ensure better product penetration.
To keep a check on the performance of accounts and overall portfolio.
Portfolio review and remedial management includes managing exits, line reductions, recovery and restructuring of exposures.
Management of stress and critical accounts.
Improvement on yield for the Bank so that the Portfolio has a strong Return on capital RM portfolio level.
Keep a track on Performance, variance with budgets and plans to meet shortfall for his / her own portfolio.
Client Calls should be updated in the CRM systems for future guidance and monitoring of accounts and also to assign tasks & leads to other departments.
Increased Product Penetration Wallet share identification and scoping of all accounts existing and potential NTB customers Scope for possible product penetration and provide strategy on the specific accounts.
Cross sell of all products of the Bank and be the front face of the bank for all products.
Operations & Processes Ensure that all the management guidance is properly adhered to for effective management guidance implementation.
KYC / AML tracking of the customers handled by the RM All documentation formalities to be done for effective pre and post disbursement of facilities or banking products.
Tracking of deferrals and updating all information as per RBI and credit regulations on the specific accounts.
Management of deferrals/ pre and post documentation Credit appraisal process to be done timely – Recommendation of Credit Limits Client Management & Servicing RMs should be on regular client calls for both existing and prospective clients.
These calls should be done in a structured manner either individually or with support groups, branches or supervisors.
Relationship building with both internal and external customer of the RM.
Client satisfaction and taking care of all banking needs of the customer.
Communicate all pain areas of the customer so that support functions help in resolving the same through process improvement / TAT for higher product share.
Interaction with promoters and senior management of ECG relationships to build a strong relationship with the clients.
To make sure high level of client satisfaction.
Intra Bank Coordination & Communication Team management working as a team and do act as support to other team members when required.
In line with Banks initiatives of growth.
Interacting with various departments of the Bank and providing them with insight on ECG business and to get inputs on their business for cross sell at the region level.
Skills
Sales and Influencing Skills
Banking Product & Process Knowledge
Team Player
Planning and Organizing Skills
Client Handling Skills
Communication
Energetic, Dynamic and Self Driven
Knowledge of Competition & Current trends in financial Industry.

RM-IFG Job opening in HDFC Bank, (Indore, Madhya Pradesh)

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We got a new job details in HDFC Bank & they are Hiring Candidates for RM-IFG

Job Details
Company Name : HDFC Bank
Company Location : Indore, Madhya Pradesh
Job Position : RM-IFG
Job Category : Jobs in Indore

Job Description :
Job Description
A) Asset Growth Identifying potential and scoping the clients for Asset growth (Budgeting) Ensure YoY Asset growth in line with verticals targets Responsible for managing the accounts/ clients for desired asset growth as per plan for the year Increasing Asset Product Mix for the client CC/OD/WCDL/TL/DRUL etc Increasing the asset book by acquiring new customers (NTB) Portfolio monitoring and review (ALM/ Tableau/ Business MIS) B) Core Income Planning the income targets at start of the financial year Ensure YoY Income growth in line with verticals targets Portfolio monitoring to meet the MoM revenue plans.
Tracking of performance at regular intervals to monitor income variance with budgets; formulating and implementation of plans to meet income targets for the portfolio Monitor and deliver on Incremental/ Portfolio Yield as per Plan Revenue maximization through offering of right mix of Products as per customers needs.
To ensure Fee and other income growth including NFB income lines mix and growth (BG/ LC) C) Liability To meet Liability growth in line with Assets growth to meet the Self-Funding Plan for the year To be the face of the Bank for all products and services that a customer needs viz CA/ SA/ FD/ Customers Salary Account etc To engage continuously with Bank Branch Channel to ensure delivery of product/ services D) Key Objectives To plan and meet Key Objectives set for the year by senior management which need special focus by team.
To promote KOs like Cross sell of Bank products , driving branch business etc To ensure PSL/Agri targets of the portfolio is achieved Engaging customers for Promotion of digital drives of the Bank like Enet/NetBanking, TON, SME digital, Mobile Banking, PayZapp, Insta Alert, Smart Buy, etc from time to time.
E) Qualitative objectives Relationship building with both internal and external customers Ensuring and tracking required client calls for both existing and prospective clients on CRM.
Preparation of CAM, engaging with Credit for approval, and engaging with Operations for disbursement and ensuring defined TATs Initiatives, process innovation beyond normal work Geography/ Area handling to ensure coverage including the Rural initiatives, along with Branch/ OEMs.
To mentor, manage and motivate the SOs/HBLs reporting to the RM and guide them to achieve targets through active hand holding To track Market and Competition Product Holding per client F) Housekeeping To keep proper track on Housekeeping for the Healthy portfolio PDD, Deferrals, to be ensured within defined levels ORMC deferrals to be nil Management of stress and critical accounts, timely exits and resolving the NPA/ Write-off cases Managing Call Memo, CAM renewals, minimum SRM Ensure that business is conducted as per Banks and RBI guidelines.
Skills
Excellent communication skills with the ability to acquire and manage a wide and varied portfolio of clients
Excellent knowledge of Banking Products & EMI loans (Infra/ commercial equipment market understanding is desirable)
Sound business acumen and a high degree of financial management capability
Good selling skills to deal with B2B and B2C clients
Effective time management skills
Highly self-motivated and dynamic, enthusiastic and passionate with a desire to succeed

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